Terms & Conditions

Terms and Conditions

1. Booking Your coaching session is confirmed once full payment has been received and your booking has been confirmed. Sessions are delivered online unless otherwise agreed.

2. Pre-Session Questionnaire To enable your coach to prepare effectively, you are asked to complete and return the Pre-Session Questionnaire (sent after your booking has been confirmed) at least 7 days before your scheduled session. If your completed questionnaire is not received within this timescale, TOWDN may postpone your appointment until it has been received, and sufficient preparation time is available. Please note that completion of the questionnaire forms part of the booking process.

3. Rescheduling and Cancellations We understand that plans sometimes change.

• You may reschedule your appointment without additional charge by providing at least two working days’ notice before your scheduled session. Working days are Monday to Friday and exclude UK public holidays.
• Where less than two working days’ notice is provided, the session fee will normally be forfeited as preparation time will already have been invested.
• Clients who do not attend their scheduled appointment without prior notice will normally forfeit their session.
• Where exceptional circumstances arise, TOWDN may, at its discretion, offer an alternative appointment.
• If TOWDN needs to rearrange your appointment, you will be offered an alternative session or, where appropriate, a full refund.

Promotional offers, invitation codes and discounted booking rates are intended for one-time use unless expressly stated otherwise. Where TOWDN agrees to reschedule a session, the original promotional rate may be honoured at TOWDN’s discretion. Any subsequent bookings will normally be charged at the prevailing price unless another promotional offer is available.

4. Late Arrival Sessions finish at the scheduled time. If you arrive late, the session may need to be shortened so that subsequent appointments are not affected.  

5. Coaching The Success Accelerator Session is designed to support personal and professional development through coaching. It is not counselling, psychotherapy, legal advice, financial advice or medical advice. Any decisions you make following the coaching session remain your own responsibility.  

6. Confidentiality Everything discussed during your coaching session will remain confidential unless disclosure is required by law or where there is a genuine concern regarding the safety of yourself or another person.  

7. Follow-up Materials Following your session you will normally receive: Your Personalised Session SummaryYour Personal Action PlanRecommended resources (where applicable) These materials are intended solely for your personal use.  

8. Intellectual Property All coaching materials, templates, action plans and supporting documents remain the intellectual property of The Online Women’s Development Network (TOWDN). They may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.  

9. Data Protection TOWDN processes personal information in accordance with UK data protection legislation. For more information, please refer to our Privacy Policy available on our website.  

10. Acceptance By booking a TOWDN Success Accelerator Session, you confirm that you have read and accepted these Terms and Conditions.These Terms and Conditions are governed by the laws of England and Wales.